Help and support.

• When you contact us, have ready

  • Your business name and business number (NUI).
  • Which till or device has the problem.
  • What is happening and when it started.
  • A photo of the screen, if a message appears.

• When the till does not work at all

  Keep selling with the paper fiscal book (blloku tatimor) and call us. Those receipts are entered into AZkont later, within ATK’s deadlines.

• When the internet goes down

  Sales continue as normal and receipts are sent automatically when the connection returns. You must restore the connection within the legal deadline; the program warns you when it has been down for long.

  Fiscalization without internet →

• Forgotten business password

  The business resets it itself, with a code sent to the business email address.

• Updates

  They arrive through the program itself. Updates for fiscal compliance or security are not optional, because the certification depends on them.

• What cannot be changed

  Fiscal records cannot be altered by law, so not even we can correct them.

The details are in the Terms of use and the Privacy.